AYY’s Töölö Housing Office has been closed since 27 Jan. The independent branch was closed because the number of customers in Töölö Housing Office has been constantly low and almost all housing services are also available for members as remote services, such as electronic forms.

Currently, Töölö does not provide any housing services. All housing issues are handled through Otaniemi Housing Office for now.

However, housing services in Töölö will not be completely discontinued as they will be transferred to operate partly in connection with Töölö Service Point. It is still possible to collect and return apartment keys to the service point. In order to collect the keys, the resident needs a signed rental agreement and the proof of identity as usual. In addition, Töölö Service Point gives advice for simple housing-related questions.

Housing advice and key services will be relaunched at Töölö Service Point as quickly as possible and the members will be informed about this separately. Until then, all housing services are handled at Otaniemi Housing Office.

More profound advice and answers to all housing-related questions will continue to be provided at Otaniemi Housing Office, either by email at asuntotoimisto@ayy.fi or by telephone (see the address and contact information here). Online and email services function as previously.

Additional questions may be presented to Housing Specialist Jaakko Koivula (etunimi.sukunimi@ayy.fi, 050 520 9444) and AYY Board Member in charge of housing affairs Lauri Ikonen (etunimi.sukunimi@ayy.fi 050 520 9416).

The actual transfer of the operations of Töölö Housing Service to Otaniemi increases AYY’s opportunities to provide effective, reliable and fast service in all housing issues. AYY members can see this as high-quality and equal service, regardless of whether they live in Helsinki or Espoo.